Fawnhope Rest Home Website Privacy Policy

Introduction

We care about your privacy at Fawnhope Rest Home. Our privacy policy sets out how our website uses and protects any information that you provide when you use this site and access our services.

Our privacy policy is applicable to this website only and governs the privacy of its users who choose to use and interact with our site. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations). This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store this data and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies on our site.

Your personal data includes information about you such as:

  • Name
  • Address
  • Telephone number
  • Email address
  • Healthcare and dietary needs
  • Other data collected that could directly or indirectly identify you.
To ensure your personal data remains private and secure we only collect and use personal data where it is essential to deliver to you our services which include residential care and our meals delivery service. We do not share information with third parties for advertising purposes.

What information do we collect about you?

Our Contact Form

The information you supply to us on our contact form is sent to us by email and will only be used to fulfil your enquiry. Emails that don’t contain sensitive information are deleted after 1 year. Your data is also stored by the website as a record of your contact and deleted after 30 days.

Our Cookie and Website Usage Policy

Our website uses essential and functional cookies only.

Essential Cookies

These cookies are necessary to manage our site and enable the basic features of this site to function and cannot be removed.

Functional Cookies

These cookies allow us to anonymously collect and analyse your use of our site to evaluate and improve our performance.

Use of Cookies

Cookies are small files saved to a website user’s computer or mobile device which track, save and store information about the user's interactions and usage of the website. This allows the website to function more effectively and provide the users with a more tailored experience. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website. This may affect the functionality of this website.

Website Usage Data

We use Google Analytics, website tracking software to help us to better understand how the site is being used. This information helps us to monitor visits to the website so that we can make improvements and deliver the best possible service to our site users. The information collected is anonymous and is not used in any way that could identify you. The software will save a cookie to your computer or mobile device hard drive to track and monitor your engagement and usage of our site, but will not store, save or collect personal information about you. We do not implement or allow any tracking which could be used by Google or third parties for advertising purposes.

If you would prefer us not to collect your website usage data in this way, you can opt out of Google Analytics across all websites by visiting https://tools.google.com/dlpage/gaoptout.

You can find out more about Google Analytics’ data practices and commitment to protecting the confidentiality and security of your data at https://support.google.com/analytics/answer/6004245?hl=en.

Downloads

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Email Marketing

We operate an email mailing list program (‘Email Alerts’) using a third-party service which is used to inform subscribers about the services we provide, promotions, events and our latest news. Users can subscribe to Email Alerts through an online double opt in automated process where they have given their explicit permission.

The Email Alerts service is provided by MailChimp (https://mailchimp.com). Subscriber’s personal details are collected, processed, managed and stored by MailChimp in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through our automated online service, or if not available, by other means as detailed in individual messages sent. The type and content of marketing messages subscribers receive is clearly outlined at the point of subscription.

If you have consented to receive marketing emails from us we will store your name, email address and any preferences that you may have given us to make emails more relevant to your interests. We record basic statistics such as email opens and link clicks to help us monitor the effectiveness of our emails and improve their quality.

You can read more about MailChimp and how they collect and use your personal data at https://mailchimp.com/legal/privacy/.

Our electronic communications are actively monitored and managed so that we can deliver an experience that you can confidently trust.

Your rights

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

  • Right to be informed: You have the right to be informed about the collection and the use of your personal data as set out in our privacy policy.
  • Have access to your personal data and supplementary information:You have the right to know exactly what personal data we hold about you and have access to this information. Should you wish to request a copy of the data we hold for you, please contact us using one of the methods below and we will action your request within 30 days.
  • Withdraw permission to process your personal data:You have the right to restrict processing of your personal information in certain circumstances. You can opt out by sending us an email at privacy@fawnhope.co.uk and we will action this request within 30 days. If we are processing your data to provide the service you have requested, you will need to make your objection known in writing to the address below.
  • Have your data confidentially deleted or inaccurate personal data rectified or completed: You have the right to request deletion of your personal data or for corrections to be made where we hold inaccurate or incomplete information.
  • Make a complaint: You have the right to complain to the Information Commissioner at https://ico.org.uk/.

Our Contact Information

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you additional information through a mailing list system. This is done in accordance with the regulations named in this privacy policy above.

If at any time you have any concerns or questions about our practices, how we handle your personal data, or you would like to exercise your rights as detailed above, you can get in touch with us via our contact form, by email or post.

Email: privacy@fawnhope.co.uk

Fawnhope Rest Home
54 Stockheath Road
Havant
Hants PO9 5HQ